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Computers, software development and services Jobs in Nigeria
32
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Customer Service Specialist
Lagos, Nigeria
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Junior Repair Engineer - Temporary Staff
Portharcourt, Nigeria
RedCloud Technology
Product Support Manager
Lagos, Nigeria
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Key Account Manager
Lagos, Nigeria
Interswitch
Service Management Executive
Lagos, Nigeria
Brainshare Technologies
Business Development Manager
Lagos, Nigeria
Infinion Technologies
Network Engineer
Lagos, Nigeria
Revent Technologies
Technical Customer Support Representative
Lagos, Nigeria
Canonical
Cloud Support Associate Engineer
Lagos, Nigeria
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Infinion Technologies
Network Engineer
Lagos, Nigeria
Closing: May 8, 2024
9 days remainingPublished: Apr 24, 2024 (5 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Demand on the Job
- Minimum of 2 years of experience in customer services within the telecommunication industry.
- Excellent communication skills and ability to maintain a positive and professional attitude.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient mindset to handle customer complaints and provide effective solutions.
- Proficient in using customer service software, CRM systems, and relevant computer applications.
- Age Bracket: 22-30 years of age.
Responsibilities
Demand on the Job
- Minimum of 2 years of experience in customer services within the telecommunication industry.
- Excellent communication skills and ability to maintain a positive and professional attitude.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient mindset to handle customer complaints and provide effective solutions.
- Proficient in using customer service software, CRM systems, and relevant computer applications.
- Age Bracket: 22-30 years of age.
Duties
- Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.
- Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation. Etc
Personal Qualities & Qualifications
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.
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